20 Feb 2023

• Work Package edited 12:25 PM HDFC Retail Issues/Bugs #4807: Call Disconnected Automatically in the middle of conversation with customer (I...
  Imran hussain Mithun Chavan As we discussed on last friday, we are observing any low impact on this issue. In a day, we ...

16 Feb 2023

• Work Package edited 12:12 PM HDFC Retail Issues/Bugs #4811: No of call counting Issue on call reports/Call Difference in reports & Dashboa...
  Actual problem statement was there is a call count difference between agent's "total call' bucket count and call count i...

14 Feb 2023

• Work Package edited 11:58 AM HDFC Retail Issues/Bugs #4808: Forcefully login issue/Users get auto logout / Users getting Active & Inactive...
  Mithun Chavan For Point-1, we need to seek help from the dev team only. so please discuss with dev and align someone to ...
• Work Package edited 11:53 AM HDFC Retail Issues/Bugs #4807: Call Disconnected Automatically in the middle of conversation with customer (I...
  Mithun Chavan Today no cases are observed regarding this issue. The traces are still enabled on retail server, but no is...
• Work Package edited 11:51 AM HDFC Retail Issues/Bugs #4806: Data uploading issue (In KAM)
  Mithun Chavan We found that some of the leads are getting failed while uploading phonebook under "CRM->Lead List" pag...
• Work Package edited 11:32 AM HDFC Retail Issues/Bugs #4809: Calls not getting dialing in the queued (Last data No in the uploaded lead lis...
  We found that some of the leads in 'crm_contact' table is stuck with status 'Queued' and not changed into other status, ...
• Work Package edited 11:23 AM HDFC Retail Issues/Bugs #4811: No of call counting Issue on call reports/Call Difference in reports & Dashboa...
  Mithun Chavan No issues were observed on this. Call Count is matching between Dashboard report and Other Reports. 
  Pleas...
• Work Package edited 04:30 AM HDFC Retail Issues/Bugs #4811: No of call counting Issue on call reports/Call Difference in reports & Dashboa...
  We've verified the issue. at present we are not observing any call count difference between dashboard and Reports. We wi...
• Work Package edited 04:29 AM HDFC Retail Issues/Bugs #4810: Not able to listen or download the given no./ file not found error (In Operat...
  Tanmoy Karmakar Hope you already aware about this issue. Please find out the root cause and update here.
• Work Package edited 04:26 AM HDFC Retail Issues/Bugs #4809: Calls not getting dialing in the queued (Last data No in the uploaded lead lis...
  Dinesh Mourya Share the campaign details on which this issue is observed by the customer.